What do these steps look like?  Creating a singular process flow or library of processes by capturing a series of actions or steps taken in order to achieve a particular end.  This can be mapped against an existing taxonomy, fill a gap in a taxonomy or map processes outside of a framework or structure 

Can we automate, should we automate? Finding areas of improvement and automation across business processes with opportunities for time and effort saving for end users.  Identifying which systems would be impacted, what the effort to automate would be and which tool is best to use to implement. 

Where do these processes sit within my organisation?  Introducing and embedding a taxonomy, a capability model or process structure will enable you to define traceability and control around your services.  Against this model you can prioritise and scale the time and effort dedicated to documenting processes and complimenting artefacts. 

What's the value in this?  We can help breakdown a process to identify which steps add value and which add none or subtract value.  This will help make decisions if you're looking to drive as much efficiency as possible.  It can reduce the amount of resource effort required in a process or even the number of steps taken to get from A to B.  

What's the issue with this revolving door?  Most organisations have a huge problem with their starters, leavers and movers process and require a complete overhaul or lots of interconnecting issues which need addressing.  Either way, getting the process and all of it's components laid out in an end to end flow will identify and call out problem areas.  If there's a quick fix, we can work in house with your team to resolve or we can identify a solution.  It's easier to fix when we know what's wrong. 

What do I need this system to do? Understanding the business needs and wants from a change, system introduction or upgrade and how it will be benefited the most by the organisation.  This can be through a business case or assessment basis, a questionnaire to key decision makers. 

What's my ROI? Documenting Business Benefits as part of conception is the easy part, ensuring there are measures and mechanisms in place to realise those is the difficult part.  Development of a framework, governance and reporting structure, metrics and a network of end users to report on progress regularly or utilising software back end reporting function to provide metrics on key processes. 

Stretching from Pillar to Post?  Understanding where resources are allocating their time at a task level will enable you to plan appropriately.  It will also highlight where resources are being pulled in directions that are not aligned with their critical tasks or workstream.  Identifying when they will be available  

Who needs Training and How?  Determine which courses you will teach based on the content to be covered, the number of resources attending, the number of resources required to remain in BAU and provide coverage against the window of time to deliver.  This calculation and analysis will provide your organisation with clarity on the training process and how many trainers will be required to deliver within the window.  This can help estimate effort and cost. 

Where are my Strengths, Weaknesses, Opportunities and Threats?  We've helped numerous organisations scale SWOT across their organisation, all the way down to individual teams.  Across skillsets, disciplines and individually the assessment will provide you with actionable data where you can react accordingly. 

What do these steps look like?  Creating a singular process flow or library of processes by capturing a series of actions or steps taken in order to achieve a particular end.  This can be mapped against an existing taxonomy, fill a gap in a taxonomy or map processes outside of a framework or structure 

Show me the data? Using a few of our favourite data visualisation models, we can convert generic datasets into useful and useable metrics.  Reporting on actionable and operational business impacts such as resource optimisation, overspend by directorate, project pipeline vs resource allocation, recruitment diversity by service area. 

It takes how long?!  Understanding how long a task will take by breaking down each process step, recording how long reports take to run, how long the average reply to a query is and who needs to interact with a process.  Helping to optimise and streamline processes and call out or address issues in processes. 

Make my data accessible and usable?  Helping organisations to design and prioritise dashboards, focusing on critical datasets that will enable employees and managers to make decisions and take action. Developing dashboards to monitor and track quantified benefits and performance of processes to drive efficiency where possible. 

What's the issue with this revolving door?  Most organisations have a huge problem with their starters, leavers and movers process and require a complete overhaul or lots of interconnecting issues which need addressing.  Either way, getting the process and all of it's components laid out in an end to end flow will identify and call out problem areas.  If there's a quick fix, we can work in house with your team to resolve or we can identify a solution.  It's easier to fix when we know what's wrong.